Frequently Asked Questions

You ask. We answer.

Where do we ship our products?

Currently, we ship our products all over India. International shipping will be back very soon!

When will I get my order?

All our products are dispatched within 2 working days (mostly same day) and could take another 4-7 working days for delivery.

- Free shipping is available for all orders above Rs. 1,500.

- Standard shipping rate applicable with order value Rs. 1,500 and below.

- For any queries, please feel free to reach us at hello@magiccolours.co.in

How do I reach customer support?

You can contact customer support by e-mailing at hello@magiccolours.co.in

What is the refund policy?

We do our best to ensure the highest quality products reach your doorstep. Because we sell edible goods the products cannot be returned once purchased. Refunds are applicable only if the goods delivered are damaged or you received the wrong order. In case of such an incident please reach us at hello@magiccolours.co.in within 1 day of delivery. 

Please note:
You may be asked to return certain items in case of refunds. While reaching out to us via hello@magiccolours.co.in please make sure to include:

1. Your name & date of purchase
2. Screenshot of the order invoice
3. The items you would like refunded
4. The reason for the return (this helps us improve our products)

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